Terms and conditions

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Effective Date: February 2026

Welcome to UrbanSole. By using our website or purchasing products, you agree to comply with these Terms & Conditions. Please read them carefully.

1. General Information

UrbanSole is an online retailer of gym wear, activewear, footwear, and fitness accessories. By accessing our site, you confirm that you are at least 18 years old or have parental/guardian consent.

We reserve the right to update these terms at any time without notice. Continued use of the website constitutes acceptance of the updated terms.

2. Products & Pricing

  • Prices are displayed in GBP (£) unless otherwise stated.
  • Prices may change without notice.
  • We aim for accurate product descriptions, but colours, sizing, or images may vary slightly.
  • UrbanSole reserves the right to cancel any order in the event of pricing errors or stock unavailability.

3. Orders & Payment

  • Orders are confirmed after successful payment.
  • We accept payments via credit/debit cards, PayPal, and other secure online gateways.
  • UrbanSole reserves the right to refuse or cancel any order we consider fraudulent.

4. Shipping & Delivery

  • Delivery times are estimates and may vary due to location or courier delays.
  • Customers must provide accurate delivery information.
  • UrbanSole is not liable for delays caused by incorrect addresses or unforeseen courier issues.

5. Returns & Cancellations

  • You have the right to cancel or return items within 14 days of receipt under the Consumer Contracts Regulations 2013.
  • Items must be returned unused and in their original packaging.
  • Customers are generally responsible for return shipping costs unless the item is faulty or misdescribed.
  • Refunds will be processed within 14 days of receipt of the returned items.

6. Intellectual Property

All website content, including logos, images, text, and product designs, is owned by UrbanSole. No content may be copied, reproduced, or used without written permission.

7. Limitation of Liability

UrbanSole is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy and the UK GDPR.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.