Privacy Policy

Home / Privacy Policy

Effective Date: February 2026

UrbanSole (“we,” “us,” or “our”) is committed to protecting your privacy and complying with the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit/debit card details or payment gateway information (processed securely via third-party providers).
  • Account Information: Login credentials if you create an account on our website.
  • Website Usage Data: IP address, browser type, pages visited, and browsing behaviour (via cookies).

2. How We Use Your Information

Your personal information is used for:

  • Processing and fulfilling orders.
  • Managing your account and providing customer support.
  • Sending transactional emails (order confirmations, delivery updates).
  • Marketing communications (only if you opt-in).
  • Improving website functionality and user experience.
  • Complying with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Delivery Services: For shipping and order fulfillment.
  • Payment Processors: To securely process payments.
  • Legal Authorities: If required by law or to protect our legal rights.

4. Cookies & Tracking

Our website uses cookies to enhance user experience, track website performance, and for analytics.

  • You can manage or disable cookies via your browser settings.
  • Disabling some cookies may affect website functionality.

5. Data Retention

We keep your personal data only as long as necessary to:

  • Complete your orders and provide services.
  • Comply with legal obligations.
  • Resolve disputes or enforce agreements.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion of your data (“Right to be Forgotten”).
  • Restrict or object to processing.
  • Withdraw consent at any time.

To exercise your rights, contact us at support@urbansole.co.uk.

7. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact:
Email: support@urbansole.co.uk