Return & Refund Policy

Effective Date: February 2026

At UrbanSole, we want you to be 100% satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods.

• The 14-day period starts from the day you receive your items.
• To cancel, you must notify us via email or through our contact form.

2. Conditions for Returns

• Items must be returned unused, unwashed, and in their original packaging.
• Tags and labels must remain attached.
• Sale or discounted items may be excluded from returns, unless faulty.

3. Faulty or Misdescribed Items

• If you receive a faulty or misdescribed product, you are entitled to a full refund or replacement.
• Please contact us within 30 days of receipt, providing a description and photos of the issue.

4. Return Shipping

• Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.
• We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost in transit.

5. Refunds

• Refunds are processed within 14 days of receiving the returned item.
• Refunds are issued via the same payment method used for the original purchase.
• Shipping costs are generally non-refundable, except for faulty or incorrect items.

6. Exchanges

• If you wish to exchange an item, please return the original item following the return process and place a new order for the desired product.

7. Contact Us

For returns, exchanges, or any refund-related questions, contact:
Email: support@urbansole.co.uk