Refund and Returns Policy

Refund & Returns Policy

At Sole & Style Private Limited, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund under the terms below.

1. Returns

You have the right to return items within 14 days of receiving your order.

• Items must be unused, unworn, and in original packaging.
• Proof of purchase is required.
• We reserve the right to refuse returns that do not meet these conditions.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.

3. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Clearance or sale items (unless faulty)

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Shipping costs are non-refundable.

6. Late or Missing Refunds

If you have not received your refund yet, please check your bank account and contact your payment provider. If the issue persists, contact us.

7. Contact Us

Email: admin@urbansole.uk
Phone: +44 7455 904646